Keynote Theatre 4

11.00 - 11.30

Dan Hayward - Candy Kittens

Competing with larger companies in any category across FMCG can be a daunting task. Doing this in a sustainable way can seem ever harder, as companies try to differentiate themselves to their competitors. This session will take you through some concepts that SMEs can look at to drive efficiencies in their operations, to deliver value to retailers and consumers whilst also ensuring that planet and people are at heart of the decisions made.

11.45 - 12.15

Paula Morris - DHL Supply Chain

ces, many logistic organisations are integrating automation and artificial intelligence alongside a human workforce to improve efficiency, productivity, and overall performance. However, simply applying an automated solution to any process may not always drive beneficial outcomes in Safety, Quality or Cost. Join this seminar to understand more insights on this topic.

12.30 - 13.00

Fred Lill - Lil Packaging Ltd

1. Pantone Colour of the year 2024 and it’s impact on unboxing experience. 2. Non-obtrusive labelling – mobbing the delivery label to a position that doesn’t spoil the customer experience. 3. Waste not want not. Increasing packaging performance such that material weight can be reduced, and a reverse of the “one size fits all” mentality 4. Material utilisation. Challenging traditional packaging styles to optimise the full sheet/reel in manufacture. 5. #UKmade – the trend for localised sourcing, particularly while the £pound is cheap. 6. Faster speed of fulfilment – to counteract min wage increasing from £10.42 to £11.44 from April 2024. 7. Progress to NET-ZERO – Consumers understand NET-ZERO is not yet possible but want to be sure of progression. Not just a carbon neutral logo. 8. #PLASTICFREE – The decreasing price gap to switch from single-use plastics to sustainable paper-based alternatives. 9. How to judge ‘fit for purpose’ packaging – If it’s good enough for Amazon, is it good enough for your customers?

13.15 - 13.45

James Bootle and Amanda Winterflood - Hotel Chocolat

We will unwrap the journey Hotel Chocolat has taken going ''back to basics''. Having a clear strategy, partnering cross-functionally, and being decisive has driven efficiencies in our cost of service. All the while delivering happiness through chocolate to our customers across our +120 stores and millions of parcels from online orders.

14.00 - 14.30

James Hayes - Whistl Fulfilment

Learn how to turn excess stock back into cash and clear up space in your warehouse and how to delight customers with the unboxing experience. Gain an understanding on how to get the warehouse team aligned with customer experience and increase sales by changes to warehouse processes. Improving customer experience with final mile delivery

14.45 - 15.15

Mike Makinson - Amazon Multi-Channel Fulfillment

Join this session to learn how Amazon Multi-Channel Fulfillment (MCF) – which provides fast, reliable fulfillment for orders from off-Amazon channels such as your brand website, other ecommerce marketplaces – can help you grow your business beyond Amazon.com. Hear from dental care brand MySweetSmile about how they were able to improve delivery speeds and reduce operating costs with MCF.